Practice
BAU Support
SLA-backed support for actuarial valuation, reporting and data operations — including managed support of our own software products.
Who this is for
Teams that need delivery capacity, not advice. Mid-market insurers without a full actuarial reporting team. Larger insurers and banks who want senior support for specific recurring processes. Clients who run our software and want us to operate it under SLA.
Where we help
Recurring valuation, reporting and data operations work is hard to staff. Senior people do not want to do month-end forever. Junior people cannot do it alone. Hiring takes too long. Outsourcing usually means losing control. Most clients end up under-staffed, under cover during peak cycles, and forced to absorb risk they did not plan to carry.
What we do
- Run defined recurring actuarial processes (valuation runs, IFRS 17 close, experience studies, reporting packs) under SLA.
- Run defined recurring data processes (ETL, pipeline operations, data quality reporting) under SLA.
- Provide managed support for clients running our Symphony Modelling Platform, Symphony Assumptions, Symphony Reporting or Symphony Automate.
- Cover peak periods with named senior cover.
Where we fit
Senior-led (the person you talk to during a problem is the person fixing it), fully transparent (you see our runbooks, our tickets and our metrics), co-locatable (we can sit inside your environment under your controls), exit-friendly (clear knowledge transfer terms in every engagement).
Engagement model
Tiered SLA arrangements, with annual or multi-year contracts. Pricing scales by named processes, response time and run frequency. Most of this work runs under multi-year SLA. About 40% of the firm’s revenue is recurring, and we are growing that share deliberately.